HELP CENTER
Below are answers to some common questions you might have about our products, policies, and services. If you can't find the information you're looking for, feel free to reach out to our customer support team for assistance.
RETURNS & REFUNDS
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return or exchange unworn, unwashed items within 30 days of delivery. Please refer to our Returns & Exchanges page for detailed instructions and eligibility criteria.
To initiate a return or exchange, simply contact our customer support team at contact@norddo.com with your order number and details of the item(s) you wish to return or exchange. We’ll guide you through the process.
We process orders quickly to ensure prompt delivery, but we understand that circumstances may change. If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but keep in mind that once an order has been shipped, it cannot be changed.
Delivery Information
Yes, we offer international shipping to many countries worldwide. You can find more information about our shipping policies here.
Delivery times may vary depending on your location and selected shipping method. Typically, orders are processed and shipped within 2 business days. Once shipped, domestic orders usually arrive within 3-4 days, while international orders may take longer.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package online.
If you encounter any issues with tracking, feel free to contact our customer support team for assistance.
GENERAL INFORMATION
We are committed to sustainability and strive to minimize our environmental impact. Many of our products are made from eco-friendly materials such as organic cotton, recycled polyester, and sustainable fibers. Additionally, we work with manufacturers who prioritize ethical and environmentally responsible production practices.
Yes, our apparel is designed to be versatile and adaptable to various climates and activities.
